Shipping policy

Thank you for shopping with Tayyem Dent. Below is our Shipping Policy to help you understand how and when your order will be delivered.

1. Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders or if certain items are out of stock, processing times may be delayed. We will contact you by email if there is a significant delay.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Inside Egypt: 2–5 business days
International shipping (if available): 7–14 business days

Delivery times are estimates and may vary depending on your location, courier delays, or customs processing (for international orders).

3. Shipment Confirmation and Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Tracking information may take up to 24 hours to become active.

4. Shipping Providers

We use trusted delivery partners and couriers to ensure safe and timely delivery. Local carriers may include Aramex, Egypt Post, or FedEx, depending on the location and delivery option selected.

5. Incorrect Shipping Information

Please ensure all shipping information is correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses. If a package is returned due to incorrect address, additional shipping charges may apply to reship your order.

6. Lost or Damaged Packages

We are not liable for any products damaged or lost during shipping. However, if your order arrives damaged, please contact us within 48 hours of receipt with photos of the damaged product and packaging, and we’ll assist you with a resolution.

7. Customs, Duties, and Taxes (for International Orders)

Tayyem Dent is not responsible for any customs duties, taxes, or fees applied to your order. All charges imposed during or after shipping are the responsibility of the customer.